Shipping policy
Shipping Policy
Shipping Details
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Insured shipping with tracking included
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Shipping is completely free of charge
Estimated Delivery Times
| Region | Delivery Timeframe |
|---|---|
| Europe | 10-17 business days |
| United States | 12-20 business days |
| Canada | 12-20 business days |
| Swizerland, Norway, Sweden | 12-20 business days |
| Rest of the World | 15-20 business days |
Important Notes:
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Once your payment is confirmed, please allow 1-3 business days for order processing before your package is shipped. You’ll receive a notification with tracking details once your order is on its way.
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Delivery times are estimates. Actual arrival may vary due to factors like flight schedules, weather, or customs delays. For the latest updates, please track your package using the provided tracking number.
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If your tracking status says delivered but you haven’t received your package, or if your package hasn’t arrived within the expected timeframe, please contact our Customer Service team within 45 days of your order date to resolve the issue. For other inquiries related to orders or shipping, please reach out within 90 days of purchase.
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Don’t forget to click the “Confirm Delivery” button within 6 months of shipment to earn additional points. After 6 months, this option will no longer be available.
Delivery Times
We process orders within 1–3 business days after payment has been received.
Average delivery times are:
- Germany & EU: 10–21 business days
- Switzerland, Norway & other European countries: 12–21 business days
- USA & Canada: 12–21 business days
- Rest of the world: 15–21 business days
Please note: During peak periods (e.g. Christmas, sales campaigns, or customs delays due to global events), delivery may take longer. In such cases, we will notify you via email.